If you are not able to find the answer to your question here, please contact us.

Q: HOW DO I BUY?

A: The shopping process is very simple, just follow these steps:

1. View the products you are interested. Click in the item and evaluate the images and the information, for example, the composition, available sizes, reference code and price.

2. Choose your shoes.

3. Add the item to your cart and then choose to continue shopping or to process order.

4. Select a payment method: Paypal, Credit Card (Visa/Mastercard) or ATM (available only in Portugal).

5. Confirm the order.

6. You will receive an email confirming your order.

Q: HOW DO I RECOVER MY FORGOTTEN PASSWORD?

A: If you have forgotten your password, you can recover it in the Login section. You will receive an email with your new password.

Q: HOW CAN I BE SURE THAT I'VE MADE MY PURCHASE CORRECTLY?

A: Once you have placed your order, you will receive a confirmation email. If you do not receive an email, please contact us through the contact available in the website.

Q: CAN I REMOVE ITEMS FROM MY ORDER?

A: Yes. You can delete any unwanted items from your shopping cart as long as the order hasn’t been processed yet.

Q: WHAT SHOULD I DO IF I RECEIVE A FAULTY ITEM?

A: In this rare event of receiving a faulty item, please contact us through the contact available in the website.

Q: WHAT SHOULD I DO IF I RECEIVE AN INCORRECT ITEM?

A: If you were to accidentally receive an item that you did not order, please contact us through the contact available in the website.

Q: WHAT PAYMENT METHOD CAN I USE TO MAKE MY PURCHASE?

A: We offer the following payment methods: Paypal, Credit card (Visa/ Mastercard) and ATM (for Portugal only).

Q: WHY MIGHT MY CREDIT CARD BE REFUSED?

A: Your credit card may be refused for any of the following reasons: The card is expired, check if the date is still valid. You may have reached your credit limit, contact your bank to know if you have exceeded the authorized purchase limit. You may have entered some information incorrectly, verify if you have filled in all the required fields correctly.

Q: IS IT SAFE TO USE MY CREDIT CARD ON THE WEBSITE?

A: Yes, the data is transmitted SSL-encrypted.

Q: WHERE CAN I RECEIVE MY ORDER?

A: It will be sent to the address mentioned in your account.

Q: HOW LONG WILL MY ORDER TAKE TO ARRIVE?

A: Delivery times will take up to 15 working days.

Q: IS THE INVOICE ISSUED WITH MY PERSONAL DATA?

A: Yes, whenever you mention a valid the value added tax identification number (VAT), you will receive your invoice with your data. If you have not placed your VAT number in your account or if you provided an incorrect VAT we will automatically issue an invoice to Undifferentiated Customer, according to law.

Q: HOW DO I RECEIVE MY INVOICE?

A: You will receive your invoice by email in PDF format along with shipping information of your order. We are also contributing to the reduction of paper consumption and, consequently, the tree slaughter.

Q: WHEN I PAY BY ATM THE ENTITY IS IFTHENPAY. IS THAT A MISTAKE?

A: No, you are proceeding correctly. Houspring Têxtil, Lda has a contract with IFTHENPAY, Lda an institution of authorized Payment and supervised by the Bank of Portugal (Registration No. 8707), for the calculation and automatic issue of references for the payment via ATM or Homebanking of Ghibi products.